Cloud adoption in the contact center is on the rise. While only 23% have completed a cloud migration, 61% of contact centers are planning a move to a cloud contact center platform. But with so many cloud options, how do you choose the platform that is right for your organization?
Join Kleid Gjataj, Mindsight Contact Center Principal Consultant, in the first of a two-part webinar event that will dive into contact center cloud platforms, starting with Genesys PureCloud, including a live demo and discussion of pros and cons. Kleid has led hundreds of discovery and migration initiatives for contact centers of all sizes across industries, and will share his greatest lessons learned over the last 15 years.
So, grab your lunch and tune in as Kleid discusses:
The subsequent webinar will provide a deep dive into Cisco’s cloud platform, The Customer Journey Platform. We hope you can join us for the series!
About Kleid Gjataj
Kleid has 15 years of experience helping domestic and international corporations optimize the contact center to deliver exceptional customer experiences, improve efficiencies, reduce costs and drive businesses forward. He has designed, deployed and managed hundreds of contact center platforms, and in recent years helped organizations build and deploy cloud strategies. Kleid has vast experience in frictionless CS, digital CX, omnichannel, speech analytics, quality management, custom applications and AI / machine learning futures.