Contact Center webinar

How IT is driving business RESULTS: Keys to Managing the Contact center

Contact centers are often one of the largest drivers of revenue for a business. But, how the contact center is structured on the IT side directly impacts its earning potential in more ways than you might realize. Should you host your contact center in the cloud? Is the traditional model best?

This webinar was presented by our Mindsight consultants- who have a combined 35 years of expertise in the contact center space- explores the pros and cons of management options – on premise and cloud – and how to determine what is best for your organization. Learn about:

  • The pros and cons of both cloud and on-premise contact center solutions
  • Key considerations when evaluating management options
  • Strategies to reduce IT risk and burden in the contact center
  • The biggest challenges facing contact centers from both an IT and business perspective

Fill out the form to watch this informative webinar.


John Irey, Contact Center Guru, Mindsight 
Over 15 years of experience as a contact center technology consultant, involved in the full project lifecycle and 10 years focusing on Cisco contact centers. Expertise in design, implementation, and support for both enterprise and SMB organizations.

Kleid Gjataj, Contact Center Guru, Mindsight
14 years of domestic and international consulting experience, extensive knowledge of contact center implementation and optimization strategies across multiple platforms. Specializes in IVR, ACD, fax, CTI/screen pop, web chat, multimedia queuing, call recording, quality management, speech analytics, unified messaging, advanced outbound dialer, and custom applications.

Marlee Cittadino, Contact Center Success Executive, Mindsight
Over 16 years in developing IT hardware and software solutions. Expertise in business process impact through contact center improvements.


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