Cubs or White Sox? DOS or Windows? If those were the great debates of the 20th Century, the great debate of the 21st Century is cloud or premise-based software. Listen in as two industry experts take on this topic in a 23-minute point/counterpoint discussion followed by Q&A.
If your contact center is ready to expand, upgrade, or restructure, don't miss this fast-paced Lunch & Learn where you'll hear Vince Fulgenzi and Kleid Gjataj cover:
Date: Thursday October 24, 2019
Time: 12:00PM CST
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About Vince Fulgenzi: Vince Fulgenzi threw open the doors of VITEC Inc. in 1989 and has never looked back. Vince is a trusted advisor for centers around the globe. He is called upon regularly to counsel executives, leadership groups and teams interested in improving the effectiveness and efficiencies of their contact centers. Vince’s two-term stint as president of the Association of Contact Center Professionals (ACCP) further solidified his perch as a proven specialist in advocacy for the customer experience.
About Kleid Gjataj: Kleid Gjataj is the Principal Consultant at Mindsight, an IT Solutions and Consulting firm located in the Chicago area. With 15 years of experience in both domestic and international consulting, Kleid has helped contact centers of all sizes to bridge the gap between business and technology. His extensive experience with IVR, ACD, screen pop, omnichannel, speech analytics, quality management, outbound dialer, and custom applications is grounded in understanding the critical value of the customer journey.
