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Webinar: What's New With Cloud Contact Center Platforms


Mindsight Principal Consultants John Irey and Kleid Gjataj are unpacking the latest updates to the contact center in this webinar and live-demo.

John will begin with an overview of how Cisco's contact center platforms have evolved - and what's coming next. Kleid will feature a live-demo of Genesys PureCloud, a Gartner magic quadrant leader in cloud contact center platform technology. 

Date: August 28, 2019 from 12 - 1 pm CST

Highlights include:

  • Latest feature updates for Cisco and Genesys platforms
  • Optimization strategies for current deployments
  • CX and operations-focused technology strategy 

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The Presentations

The Evolution of Cisco's Contact Center Platforms - John Irey

The acquisition and rebranding of Broadsoft – recently, Customer Journey Platform (CJP), and finally WebEx Contact Center – illustrates the broad-reaching but occasionally confusing Cisco contact center offering.

Presented by Mindsight’s Principal Consultant and industry veteran John Irey, this presentation reviews the Cisco portfolio and where it stands today, plus provides the latest details on upcoming highly anticipated feature releases, which will pull from Cisco’s cloud-based platform into their on-premise offerings. Find out what’s coming and how to ensure the platform you use is optimized for your needs.


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Have You Heard? Genesys' Cloud-Based Platform Delivers Top-Tier Contact Center Experience – Kleid Gjataj

A Gartner Magic Quadrant leader in Contact Center as a Service and Contact Center Infrastructure, Genesys continues to deliver one of the most robust cloud platforms for some of the most difficult contact center challenges – like call center management, scalability, and an all-in-one easy-to-deploy solution.

Join Mindsight’s Principal Consultant, Kleid Gjataj – a contact center expert and industry veteran – as he offers an overview on Genesys and its portfolio, specifically Genesys PureCloud. Find out how this solution improves both the agent and customer experience, while offering an all-in-one, single pane of glass that is easy to implement and manage. Kleid will discuss why Genesys PureCloud remains a top contender for cloud-based contact centers.


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