Cloud technology isn't new; in fact, companies have been using the cloud for well over a decade. Contact centers, though, have primarily operated using on-premise platforms.

That's changing. Cloud-based contact center platforms are changing the game for everyone: from agents to customers, contact center management to IT leaders.

What's included in the Guide:

• How customer expectations have changed
• How cloud fills on-premise tech gaps
• Who benefits from cloud-based platforms
• The role of the cloud in the evolution of the contact center

Download Mindsight's free guide: The Role of Cloud-Based Technology in the Contact Center of the Future to gain expert insights on the evolution of the contact center and how cloud-based contact center platforms can help you deliver a superior, effortless experience to customers.