Moving Your Contact Center To The Cloud

diving into the details

What started as hype a decade ago has become our reality. The cloud is changing the way we do business and giving companies a competitive edge. Increasingly, contact centers are making the shift to the cloud to reap its benefits. But how do you determine if the cloud is right for your organization? How do you ensure a smooth migration? How do you proactively safeguard your customer data?

Join Mindsight on April 27 as our senior solutions architects and contact center experts, John Irey and Kleid Gjataj – who have a combined 30 years of experience – address some of the biggest questions around the cloud contact center topic today.

In this candid, information packed session, we'll discuss: 

  • What is driving more contact centers to move to the cloud
  • Key factors to evaluate when considering the move
  • Common concerns around security, reliability, call quality, and cost
  • Recent compliance developments, including PCI and HIPAA
  • Cloud contact center providers and how they stack up
  • Cloud economics - CapEx vs OpEx

 
Anyone attending this event will be entered to win a contact center process review and strategy session with our contact center experts (valued at $2500).

Don’t miss this valuable session which will help you make the right decision for your organization and ensure your path to the cloud is a success.

Seating is limited so don't wait, RSVP now.

Meet the PRESENTERS

John Irey, Contact Center Guru
Mindsight

Over 15 years of experience as a contact center technology consultant, involved in the full project lifecycle and 10 years focusing on Cisco contact centers. Expertise in design, implementation, and support for both enterprise and SMB organizations.


Kleid Gjataj, Contact Center Guru
Mindsight

14 years of domestic and international consulting experience, extensive knowledge of contact center implementation and optimization strategies across multiple platforms. Specializes in IVR, ACD, fax, CTI/screen pop, web chat, multimedia queuing, call recording, quality management, speech analytics, unified messaging, advanced outbound dialer, and custom applications.

 


APRIL 27, 2018
11:00 AM - 1:00 PM

Redstone American Grill
13 Lincoln Center
Oakbrook Terrace, IL 60181
Directions

Lunch will be provided.



Fill Out the Form Below to RSVP


 



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