a seminar on the customer experience

Social media, voice, chat, email, websites, self-service options, and more—there’s a million and one ways for a customer to contact your business, but simply having options isn’t enough. In the Age of the Customer, a business is expected to provide a completely seamless experience from one channel to another. If a customer interaction begins on chat, moves to email, and concludes on the phone, the contact/call center agent should be able to access all records and recordings of the conversation, regardless of what medium was used. 

Join the Mindsight team on March 9 at the Cisco office in Rosemont, IL for a multi-part seminar on omnichannel strategy and the modern customer experience. We’ll cover the ins and outs of omnichannel and demo a powerful social media tool from Cisco.

Plus, you’ll have the opportunity to team up with other industry professionals to devise strategies for a relevant social media customer scenario.

In this seminar, you will:

• Devise Actionable Strategies: Your team will need to work together and think critically to find the best solution to a contact/call center scenario. 
  
  
• Prepare for the Age of the Customer: Learn how to navigate the new rules in an age of review sites, competitor research, and social media.
   
• Meet Other Professionals in Your Field: Share and learn from others who understand the challenges of managing a contact center environment.
  
  
• Leave with Steps You Can Take to Improve Your Customer Experience: Next time the contact/call center throws you a curve ball, you’ll be ready.  
  
  
• Demo Cisco SocialMiner: Explore the capabilities of Cisco’s powerful social media monitoring tool.

Break down the communication silos, better manage your social media presence, and find out how to create a seamless experience from one platform to another.

Seating is extremely limited, so register for your spot, today.

In Partnership With:

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