Optimizing Your Contact Center for Success

a seminar on Contact Center optimization


Finding success in the contact center requires a wide set of skills. Beyond developing an exceptional customer experience, a contact center manager must staff top customer service talent, keep them motivated, and maintain productivity year round. That’s no easy feat.

Join us on May 3rd at Weber Grill Restaurant in Lombard, IL for a seminar on successful contact center strategies. We’ve assembled a panel of local contact center executives eager to share their real-world solutions to modern contact center challenges.

Plus, you’ll have the opportunity to team up with other industry professionals to devise strategies for a relevant customer service scenario.

Don’t miss this chance to learn from industry peers who have overcome the hurdles you may be facing today. Take notes, ask questions, and learn actionable strategies to improve your contact center operation. Seating is extremely limited, so sign up for your session now!

Everything You Need to Know to Find Success


  • Reduce Agent Attrition: The average turnover rate in the contact center is 30-45%. Learn how to curb that number and keep your best agents on the payroll.
  • Onboarding Methods to Bring on Top Talent: Set your agents up for success and weed out poor candidates with onboarding strategies to train agents faster and more effectively.
  • Workforce Management Strategies: Learn how other contact center managers keep their house in order. These strategies are proven to improve job satisfaction and increase productivity.
  • Create a Productive Contact Center Environment: Lighting, layout, and equipment play a greater role in agent motivation than you may think. Learn how a little change of scenery can have a big impact on your bottom line.

 

Mindsight Certifications:

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May 3, 2017
11:30 AM - 2:30 PM

This event is FREE. Lunch is included.

Weber Grill
2331 Fountain Square Dr.
Lombard, IL 60148

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Register BELOW To Attend